As an admin, you can now reassign approvers for pending travel bookings (flights and hotels) when original approvers are unavailable due to vacation, sick leave, or role changes. This feature helps prevent requests from getting stuck in the approval process and eliminates the need to cancel and resubmit with operational team assistance.
How to Reassign Approvers for Travel Bookings
Step 1: Navigate and Find Bookings
Go to the All bookings page in your admin dashboard
You'll see two tabs:
"Upcoming" - for pending bookings
"History" - for completed bookings
Optional: Use the "Approver Name" filter in the "Upcoming" section to find bookings by a specific approver
Click on any booking to open its summary page
Step 2: Access Approver Editing
There are two ways to edit approvers for travel bookings:
Option 1: Direct Edit
If the booking status is "pending," look for a pen icon next to the approvers section
Click the pen icon to open the edit approvers pop-up
Option 2: Through Details
Click the "See Details" link in the approvers section
A pop-up opens showing all approvers and their status
Click the "Edit Approvers" button at the bottom
Step 3: Modify Approvers
The "Edit Approvers" pop-up shows all current approvers
Understanding approval status:
Already approved: Names are grayed out and cannot be changed
Pending approval: Names can be clicked and edited
To change a pending approver:
Click on the editable approver's name
The search dropdown opens for selecting a new approver
Choose the replacement from the list
Add reasoning (optional):
Use the "Reason" text box to document the change
Step 4: Save Changes
Click "Confirm" to save changes
You'll be redirected back to the booking summary page
Updated approver information will be displayed
A new entry appears in the booking history
Important System Rules
Approval Assignment Restrictions:
No duplicate approvers allowed on the same request
The request submitter cannot be added as an approver
Only pending approvers can be changed (approved ones are locked)
Approvers can only be changed and not removed
Example: Report with A (approved) → B (pending) → C (pending): B can only be replaced by someone other than A, C, or the submitter
Notifications and Tracking
Automatic Notifications: Email sent to the employee, old approver, and new approver
Audit Trail: All changes recorded in the request history with date, time, and reason
If you need assistance with the approver reassignment feature or encounter technical issues, please contact the support team through the WegoPro portal atsupport@wegopro.com