All Collections
Company settings
Troubleshooting guide (Quickbooks Online)
Troubleshooting guide (Quickbooks Online)

How to fix common integration issues with QuickBooks Online

Abhinav kumar singh avatar
Written by Abhinav kumar singh
Updated over a week ago

Error creating vendor:

A vendor with the same name already exists in QuickBooks Online.

  • It means that you have an Employee or a Customer record in QuickBooks Online with the same name as the Submitter on your expense report.

  • We cannot create a Vendor Record with the same name if it already exists in QuickBooks Online as an Employee or a Customer.

  • QuickBooks Online won't allow you to have an Employee, Customer and Vendor with the same name.

You can resolve this error by following these steps:

  • You can access the Employee or Customer record for your Submitter in QuickBooks Online and edit their name.

  • The name has to be differentiated from the name they have on their WegoPro account.

  • Once done, you can reaccess the expense report on WegoPro and click Export > Sync with QuickBooks Online to trigger manual sync.

Did this answer your question?